How do I cancel a CeyBus ticket?

Cancel from Dashboard → My Bookings up to 12 hours before departure for a 100% refund when eligible.

Can I track my bus live?

Yes. Most coaches have GPS. Open your booking to see location, speed, and ETA to your boarding stop.

Do I need data to board?

No. Save the QR or PDF before you travel and show it to the conductor offline.

Help Center

CeyBus help: bookings, payments, and refunds

CeyBus.lk is where you book Sri Lanka intercity bus tickets online, then get help if a seat, payment, or refund goes wrong.

Most booking questions are already answered in the FAQ. Cancel up to 12 hours before departure for a full refund when eligible, board with an offline QR, and reach support 06:00–22:00 IST by email, phone, or WhatsApp.

Browse the FAQ My support tickets Email support

Quick answers

How do I cancel a CeyBus ticket?: Cancel from Dashboard → My Bookings up to 12 hours before departure for a 100% refund when eligible.
What payment methods work?: We accept Visa, Mastercard, American Express, and UnionPay.
Can I track my bus live?: Yes. Most coaches have GPS. Open your booking to see location, speed, and ETA to your boarding stop.
Do I need data to board?: No. Save the QR or PDF before you travel and show it to the conductor offline.

By topic

Pick a category to jump straight to the right answer.

Bookings & seats

Search routes, seat locks, modifying a booking, ladies-only seats.

Payments

We accept Visa, Mastercard, American Express, and UnionPay.

Talk to a human

Three ways to reach us.

Email support

support@ceybus.lk

Typically replies within a few hours.

Phone support

+94 74 410 4300

Daily, 06:00 — 22:00 IST.