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CeyBus.lk

Help Center

CeyBus help: bookings, payments, and refunds

CeyBus.lk is where you book Sri Lanka intercity bus tickets online, then get help if a seat, payment, or refund goes wrong.

Most booking questions are already answered in the FAQ. Cancel up to 6 hours before departure for a full refund when eligible, board with an offline QR, and reach support 06:00–22:00 IST by email, phone, or WhatsApp.
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Quick answers

How do I cancel a CeyBus ticket?

Cancel from Dashboard → My Bookings up to 6 hours before departure for a 100% refund when eligible. Between 6 and 2 hours, contact support. No refund within 2 hours or if you miss the bus.

What payment methods work?

We accept Visa, Mastercard, American Express, and UnionPay.

Can I see where my bus is?

Look up your booking by reference to see the departure time, seat, and QR ticket. A map appears only after a location has been stored for that trip.

Do I need data to board?

No. Save the QR or PDF before you travel and show it to the conductor offline.

By topic

Pick a category to jump straight to the right answer.

Bookings & seats

Search routes, seat locks, and modifying a booking.

Payments

We accept Visa, Mastercard, American Express, and UnionPay.

Refunds & cancellations

How refunds work: 6-hour self-service window, support between 6 and 2 hours, no refund within 2 hours or for a no-show.

Account & security

Login issues, password reset, account suspensions, fraud reports.

Talk to a human

Three ways to reach us.