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Cancel at least 12 hours before departure for a 100% refund, pay securely by card, and board with an offline QR. Below are the 11 most-asked CeyBus booking questions.
Cancel from Dashboard → My Bookings at least 12 hours before departure for a 100% refund. Wallet credits instantly; card refunds release the seat now and complete in 3–7 working days after approval.
| Wallet credit | Card refund |
|---|---|
| Instant when the booking is eligible. | Seat released now. Cash returns in 3–7 working days after approval. |
Open Dashboard → My Bookings, select the trip, tap Cancel, and confirm. Wallet refunds post instantly when eligible. Card refunds need admin approval after seats are released via Bancstac. For operator-cancelled trips, a full one-hundred-percent refund including service fees is issued automatically.
Seats stay locked for 5 minutes while you enter details. After you open the card page, you have up to 30 minutes to finish OTP.
If you do not start payment in time, the 5-minute lock expires and the seat returns to the pool. After you are redirected to the secure card page, the reservation is held for up to 30 minutes to complete OTP / 3DS.
No. You can download your ticket as a PDF or save the QR code image to your phone in advance and present it to the conductor offline.
Visa, Mastercard, American Express, and UnionPay via secure bank-hosted checkout. Bank transfer and CeyBus Wallet appear when enabled for your booking.
Yes. Most buses on CeyBus have GPS on board. From your booking you can see the bus location, speed, and live ETA to your boarding stop.
We push you a real-time notification with the operator's reason and refund options. Cancellations always trigger an automatic full refund — no support ticket needed.
Yes. On routes where operators offer ladies-only seats, they are marked clearly on the seat map and reserved for women travellers.
Use the chat icon, email support@ceybus.lk, or WhatsApp +94 74 410 4300. Agents reply 6:00 AM to 10:00 PM every day.
Tap the chat icon in the bottom-right of any page for the in-app thread. Email and WhatsApp reach the same support queue during those hours.
Search corridors that list Makumbura as origin or destination. Board at the stand shown on your trip card; allow 15 minutes before departure for QR check-in.
Operators list coaches with live amenities on the trip card — A/C, assigned seats, and GPS when available. Confirm class and boarding stand before you pay; labels vary by operator.
Yes. Card checkout runs on a bank-hosted payment page over TLS. CeyBus never stores your full card number — you complete payment on the secure gateway and receive an e-ticket only after authorization is confirmed.