Frequently Asked Questions

You can cancel bookings from your dashboard up to 12 hours before departure for a full refund credited back to your digital wallet within seconds.

Seats are locked for 10 minutes when selected. If payment is not completed within that window, the lock expires automatically and the seat returns to the pool.

No. You can download your ticket as a PDF or save the QR code image to your phone in advance and present it to the conductor offline.

Visa, Mastercard, AMEX, eZ Cash, mCash, FriMi, internet banking, your CeyBus Wallet balance, and loyalty points redemption.

Yes. Most buses on CeyBus have GPS on board. From your booking you can see the bus location, speed, and live ETA to your boarding stop.

We push you a real-time notification with the operator's reason and refund options. Cancellations always trigger an automatic full refund — no support ticket needed.

Yes. On routes where operators offer ladies-only seats, they are marked clearly on the seat map and reserved for women travellers.

Tap the chat icon in the bottom-right of any page, email support@ceybus.lk, or WhatsApp +94 11 555 0000 — agents reply 6:00 AM to 10:00 PM, every day.