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Last Updated: July 30, 2026
By accessing or using CeyBus.lk, you agree to be bound by these Terms of Service. If you do not agree to all of these terms, you are prohibited from using the site and services.
All bookings made through CeyBus.lk are subject to seat availability. Once a booking is completed and payment is processed, a digital e-ticket containing a unique reference number and secure QR code will be issued. You must present this QR code (printed or digital) to the conductor at boarding.
When selecting seats on our interactive seat map, the seats are temporarily locked for a maximum of 5 minutes so you can enter passenger details and start payment. Once you are redirected to the bank-hosted card payment page, your reservation is held for up to 30 minutes to complete OTP / 3DS authentication. If you do not start card checkout within the 5-minute selection window, the lock expires and the seats return to the public pool to prevent hoarding.
Fares listed on our platform are determined in cooperation with bus operators and regulatory authorities. Standard service fees or payment processing charges may apply. Any B2B agent bookings are governed by operator-specific commission agreements.
You are responsible for safeguarding the credentials of your digital wallet and account. Any suspicious login activity or ticket cloning attempts will trigger our security fraud detectors and may result in immediate account suspension.
Passenger cancellation windows, penalties, and refund methods are governed by the published Refund & Cancellation Policy. On multi-seat bookings, passengers may cancel individual seats under that same policy when eligible; the remaining seats stay on the original booking. If these Terms and that policy conflict on refund maths, the Refund & Cancellation Policy controls until counsel consolidates both documents. When a bus operator cancels a trip or withdraws a bus from service, see section 8 below.
CeyBus.lk serves as an online platform connecting passengers and bus operators. We are not liable for trip delays, cancellations, route deviations, or breakdowns caused by bus operators or unforeseen circumstances on the road.
When a bus operator cancels a scheduled trip or withdraws a bus from service, CeyBus.lk's remedy for affected passengers is refund-only. Passengers receive a full refund in line with the published Refund & Cancellation Policy. The platform does not guarantee automatic rebooking, seat transfer to another bus, or an alternate departure on behalf of the operator.
Operators registered on CeyBus.lk must cooperate with refund processing when trips are cancelled through operator tools or when CeyBus processes refunds on their behalf. Operator-initiated cancellations do not entitle the operator to retain passenger fares; refunds are the sole passenger remedy unless counsel approves a different written arrangement.