How to find your CeyBus booking by reference
Open Find my booking
Go to /journeys/track, or open the booking from your confirmation email or SMS.
Enter your booking reference
Type the booking reference from your confirmation (for example a BOK-… style ref).
Sign in if you prefer
If you booked under a CeyBus account, sign in and open My Bookings to see all your trips.
Check your trip details
Confirm the departure time, your seat and your QR ticket. A map appears only after a location is stored for that trip.
How do I find my CeyBus booking?
Every CeyBus booking has a booking reference. Enter it on the Find my booking page to check the departure time, your seat and your QR ticket. Families often use it to confirm the details of an overnight Jaffna run or a long Anuradhapura or hill-country trip before leaving home.
Your booking details do not replace the timetable. Plan to reach the boarding stand before the departure time on your ticket, and check your booking status in My Bookings if anything looks wrong.
How to look up your booking on your phone
1. Go to /journeys/track (or open the booking from your confirmation email or SMS).
2. Enter your booking reference (for example a BOK-… style ref).
3. Sign in when prompted if you want to see all the trips booked under your account.
4. Check the departure time, your seat and your QR ticket. A map appears only after a location is stored for that trip.
Recent searches can be reused on the same device for convenience.
| Input | When to use | What you see |
|---|---|---|
| Booking reference | You have a CeyBus confirmation | Departure time, seat and QR ticket for that trip |
| Confirmation email or SMS | You want your ticket without typing the reference | Your booking reference and QR ticket |
| My Bookings (signed in) | You booked under this account | All your trips; open one to see its details |
What the booking page shows
The booking page is for checking your trip details: departure time, seat and QR ticket. A map appears only after a location is stored for that trip, so your trip may not show one.
If a map does appear, it shows the location stored for that trip. It is not a promise of where the coach is right now.
For boarding stands and schedules before departure, use the corridor page. The booking page does not replace Makumbura vs Pettah boarding labels.
Frequently asked questions
How do I find my CeyBus booking?
Open the Find my booking page (/journeys/track) and enter your booking reference. You can check the departure time, your seat and your QR ticket for that trip. If you are signed in, your trips are also listed in My Bookings.
Why don't I see a map for my trip?
A map appears only after a location is stored for that trip. Until then, use the departure time, boarding point and seat shown with your booking, and plan to reach the stand before departure.
Do I need the booking reference?
The booking reference is the simplest way to look up a trip. You will find it in your confirmation email or SMS. If you booked under a CeyBus account, you can also sign in and open My Bookings.