How to cancel or modify a CeyBus digital bus ticket
Open My Bookings
Sign in and open Dashboard → My Bookings, then select the booking you need to change.
Cancel if you need a refund path
Choose cancel. Self-service refund eligibility follows /refund-rules: cancel at least 6 hours before scheduled departure for a full refund. Between 6 and 2 hours, contact Customer Support.
Or transfer to another departure
When available, use ticket transfer for the same origin–destination corridor at least 6 hours before departure. A LKR 200 penalty may apply inside 24 hours of departure.
Confirm the outcome
Keep the cancellation or transfer confirmation. Wallet payments are refunded as CeyBus Wallet credit; card refunds go back to the original card, and timing depends on your bank.
How do I cancel a CeyBus bus ticket online?
Sign in, open Dashboard → My Bookings, select the booking, and choose cancel. Self-service cancellation with refund eligibility follows the published refund rules: cancel at least 6 hours before scheduled departure for a 100% refund.
Between 6 and 2 hours before departure, self-cancel is closed — contact Customer Support (+94 74 410 4300, support@ceybus.lk) for a refund or a move to another bus. There is no refund within 2 hours of departure or for a missed bus (no-show). After the coach departs, the ticket cannot be reused for a later bus.
Refund tokens (aligned to refund rules)
Eligible cancellations (at least 6 hours before departure): 100% of the ticket amount is refunded. Wallet payments are refunded to your CeyBus Wallet; card refunds go back to the original card, and timing depends on your bank.
Refund destination: CeyBus Wallet for wallet payments; original card for card payments. Between 6 and 2 hours before departure, contact Customer Support (+94 74 410 4300, support@ceybus.lk) for a refund or a move to another bus.
Operator cancellation or breakdown: if the operator cancels the trip or the bus breaks down, passengers get a full refund or are moved to another bus, per the refund rules page.
Always treat /refund-rules as the legal source of truth if any UI copy elsewhere disagrees.
How to modify a booking (ticket transfer)
When you need a different departure on the same corridor, use ticket transfer from the booking details page instead of hoping to “reuse” a missed seat.
Transfer eligibility requires the booking to be in a transferable status and at least 6 hours before departure. Same origin and destination corridor only. A LKR 200 penalty may apply when transferring inside 24 hours of departure; fare differences on the new trip may require an additional payment.
If transfer is unavailable for your booking, cancel within the refund window and book a new seat while inventory remains.
Missed bus and no-shows
Digital tickets are valid only for the date, time, and trip on the confirmation. Missing the coach after departure is a no-show — not a free reschedule.
If you anticipate delay, cancel or transfer before the cutoff. Tourists should allow extra time for Pettah traffic when boarding at Bastian Mawatha.
Frequently asked questions
Where do I cancel a digital bus ticket?
CeyBus Dashboard → My Bookings → select the trip → cancel. Self-cancel with a full refund is available until 6 hours before departure; between 6 and 2 hours, contact Customer Support. See the refund rules page.
Can I change to a later bus the same day?
Use ticket transfer when the UI offers it for the same corridor and you are still outside the transfer cutoff (6 hours before departure). Otherwise cancel (if eligible) and book a new seat.
Do international card refunds go back to my Visa/Mastercard?
Wallet refunds are credited to your CeyBus Wallet. Card refunds go back to the original card, and how long they take to appear depends on your bank. Check your booking’s refund receipt and contact support@ceybus.lk if a card refund seems delayed.