Email support
support@ceybus.lkTypically replies within a few hours.
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Help Center
Most questions are already answered in our FAQ. Browse the categories below, or reach our support team by email, phone, or WhatsApp (Mon–Sun, 06:00–22:00 IST). When the AI assistant is enabled, it can answer common questions — agents still handle booking disputes and refunds.
By topic
Search routes, seat locks, modifying a booking, ladies-only seats.
Cards, wallets, eZ Cash, FriMi, mCash, failed charges, receipts.
How refunds work: 12-hour window, 100% eligible refund, wallet instant vs card admin approval.
Login issues, password reset, account suspensions, fraud reports.
Talk to a human
Email support
support@ceybus.lkTypically replies within a few hours.
Phone support
+94 74 410 4300Daily, 06:00 — 22:00 IST.
Quick questions about a booking.