How to cancel or modify a CeyBus digital bus ticket
Open My Bookings
Sign in and open Dashboard → My Bookings, then select the booking you need to change.
Cancel if you need a refund path
Choose cancel. Self-service refund eligibility follows /refund-rules: cancel up to 12 hours before scheduled departure.
Or transfer to another departure
When available, use ticket transfer for the same origin–destination corridor at least 6 hours before departure. A LKR 200 penalty may apply inside 24 hours of departure.
Confirm the outcome
Keep the cancellation or transfer confirmation. Wallet credit is the instant refund path; card gateway reversals commonly take 3–7 working days.
How do I cancel a CeyBus bus ticket online?
Sign in, open Dashboard → My Bookings, select the booking, and choose cancel. Self-service cancellation with refund eligibility follows the published refund rules: cancel up to 12 hours before scheduled departure.
Cancellations inside 12 hours before departure are not eligible for a refund under the published policy. After the coach departs, the ticket cannot be reused for a later bus.
Refund tokens (aligned to refund rules)
Eligible cancellations: 100% of the ticket amount is refunded. Wallet credits instantly; card refunds release seats immediately and complete after CeyBus admin/finance approval via Bancstac (typically 3–7 working days).
Refund destination: CeyBus Wallet for wallet payments; original card for card payments after approval. Contact support for exceptions inside the 12-hour window.
Operator-caused cancellation or delay over 2 hours: passengers are entitled to a full refund including service fees per the refund rules page.
Always treat /refund-rules as the legal source of truth if any UI copy elsewhere disagrees.
How to modify a booking (ticket transfer)
When you need a different departure on the same corridor, use ticket transfer from the booking details page instead of hoping to “reuse” a missed seat.
Transfer eligibility requires the booking to be in a transferable status and at least 6 hours before departure. Same origin and destination corridor only. A LKR 200 penalty may apply when transferring inside 24 hours of departure; fare differences on the new trip may require an additional payment.
If transfer is unavailable for your booking, cancel within the refund window and book a new seat while inventory remains.
Missed bus and no-shows
Digital tickets are valid only for the date, time, and trip on the confirmation. Missing the coach after departure is a no-show — not a free reschedule.
If you anticipate delay, cancel or transfer before the cutoff. Tourists should allow extra time for Pettah traffic when boarding at Bastian Mawatha.
Frequently asked questions
Where do I cancel a digital bus ticket?
CeyBus Dashboard → My Bookings → select the trip → cancel. Refund eligibility depends on the 12-hour window and the refund rules page.
Can I change to a later bus the same day?
Use ticket transfer when the UI offers it for the same corridor and you are still outside the transfer cutoff (6 hours before departure). Otherwise cancel (if eligible) and book a new seat.
Do international card refunds go back to my Visa/Mastercard?
Policy describes instant CeyBus Wallet credit for refunds, with external gateway reversals taking 3–7 working days when that path applies. Check your booking’s refund receipt and contact support@ceybus.lk if a bank reversal is delayed.